Refund Policy

Effective Date: January 2026

At Asritaya Pvt. Ltd., we strive to provide the highest quality digital services. This Refund Policy outlines the circumstances under which refunds may be granted for our services.

1. General Refund Policy

We offer refunds under the following conditions:

• Service Not Rendered: If we fail to initiate services as agreed in the contract
• Project Cancellation Before Start: If you cancel before any work has begun
• Mutual Agreement: If both parties agree to terminate the project

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Work has already been completed or partially completed
• You change your mind after work has commenced
• Services have been delivered as per the agreed scope
• Digital products have been delivered (websites, software, designs)
• Third-party costs incurred on your behalf (domain, hosting, ads, etc.)
• Monthly retainer services after the billing cycle has started

3. Digital Marketing Services

For our digital marketing services:

• Setup fees are non-refundable once work has begun
• Monthly management fees are non-refundable for the current month
• Ad spend budgets are non-refundable once campaigns are live
• You may cancel future months with 30 days written notice

4. Software & Web Development

For development projects:

• Initial deposits are non-refundable once development has started
• Milestone payments are non-refundable for completed milestones
• If project is cancelled mid-way, you pay for work completed to date
• No refunds for completed and delivered projects

5. Event Management Services

For event management:

• Deposits are non-refundable if cancellation occurs within 30 days of event
• Vendor payments made on your behalf are non-refundable
• Cancellation fees apply based on how close to the event date

6. Accounting Services

For accounting services:

• Monthly retainer fees are non-refundable
• One-time project fees are non-refundable once work has begun
• You may cancel future services with 30 days written notice

7. Requesting a Refund

To request a refund:

• Submit your request in writing to accounts@asritaya.com
• Include your project reference number and reason for refund
• Refund requests must be made within 7 days of payment
• We will respond within 10 business days

8. Refund Processing

If your refund is approved:

• Refunds are processed within 15 business days
• Refunds are issued to the original payment method
• Bank transfer fees may be deducted from the refund amount
• Third-party payment processing fees are non-refundable

9. Dispute Resolution

If you disagree with our refund decision:

• We encourage open communication to resolve issues
• You may request escalation to a senior manager
• We aim to find mutually agreeable solutions
• Legal jurisdiction for disputes is Patna, Bihar, India

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page and will apply to future transactions only.

11. Contact Information

For refund-related inquiries, please contact:

• Email: info@asritaya.com
• Phone: +91 76676 99721
• Business Hours: Monday-Friday, 9 AM - 6 PM IST
• Address: Asritaya Pvt. Ltd., Kurji More, Patna, Bihar, India